At Elitebotique, our goal is to provide customers with a seamless and enjoyable shopping experience, and we recognize that there may be instances where a return or exchange is necessary. Our Refund Policy is designed to guide you through this process and ensure your satisfaction.  

• Eligibility for Refund:  

To qualify for a refund, the item must be unused, in its original condition, and have all tags attached. The return must be initiated within 48 hours from the date of delivery.  

• Non-Refundable Items:  

Certain items, such as intimate wear, accessories, and personalized/customized products, are non-refundable due to hygiene and personalization reasons.  

• Returns Process:  

To initiate a return, log in to your account and visit the "My Orders" section, following the provided instructions to generate a return request. Clearly state the reason for the return and provide any necessary supporting documentation. Our customer support team will review your request and guide you through the return process.  

• Refunds (If Applicable):  

Upon receiving your returned item and completing the inspection, an email will be sent to confirm the item's reception. The email will also notify you of the approval or denial of your refund request.Please anticipate a processing time of approximately (5-7) five to seven days for your refund to be processed.

If you have any questions or concerns regarding your returns or refunds, please don't hesitate to contact us. Your satisfaction is our top priority, and we are committed to ensuring you enjoy a smooth and pleasant shopping experience.